Terms and Conditions
By using our website and purchasing our products, you agree to comply with and be bound by the following terms and conditions. Please review the following Terms carefully. If you do not agree with these Terms, you should not use this site or purchase our products.
Payment and Parcel Delivery
- Payment Prior to Opening:
- The parcel cannot be opened without prior payment. Ensure you complete the payment process before unboxing your parcel.
- Acceptance of Parcel:
- Do not accept any parcel that appears to be tampered with or already opened. If the parcel has been opened or shows signs of damage, refuse delivery and contact our customer service immediately.
- Payment Amount:
- Please ensure that the payment amount indicated on the parcel is correct and paid in full. We are not liable for any additional payments you may incur beyond the amount specified on the parcel.
- Video Recording Requirement:
- Make a video while opening your parcel. This video should clearly show the condition of the parcel before opening and the unboxing process itself. This evidence is crucial in case you need to file a complaint about missing or damaged products.
Complaint Process
- Missing or Damaged Products:
- If you receive a parcel with missing or damaged products, you must provide video evidence of the unboxing process. This video will be required to process any complaints and initiate a resolution.
- Submission of Complaints:
- Complaints regarding missing or damaged products must be submitted within 3 days of receiving the parcel. Please include the video evidence and a detailed description of the issue.
Liability
- Liability for Damages:
- We are not responsible for any damages incurred during shipping if the parcel is accepted and opened without following the specified guidelines.
- Additional Costs:
- We are not liable for any additional costs that may arise from the delivery or handling of the parcel. This includes but is not limited to customs fees, taxes, or additional courier charges.
Changes to Terms and Conditions:
- We reserve the right to update or modify these Terms at any time without prior notice. Your continued use of our website and services following any changes indicates your acceptance of the new Terms
Contact Information
If you have any questions about these Terms, please contact us at:
Whatsapp: +92 309 111 YAMI
Email: support@yami.pk
Thank you for choosing yami.pk. We appreciate your business and strive to provide you with the best products and services.