Frequently Asked Questions (FAQ)
1. Why can’t I open the parcel before making the payment?
To ensure a smooth and secure transaction, the parcel cannot be opened without prior payment. This policy helps us maintain the integrity of our delivery process and ensures that all customers receive their products as expected.
2. What should I do if the parcel is already open when it arrives?
Do not accept any parcel that appears to be tampered with or already open. If you receive a parcel that is open or shows signs of damage, refuse delivery and contact our customer service immediately for further assistance.
3. What should I verify when receiving my parcel?
Please ensure that the payment amount indicated on the parcel matches the amount you were billed. Complete the payment process before opening the parcel. We are not liable for any additional payments or discrepancies beyond the specified amount.
4. Why do I need to make a video while opening my parcel?
Making a video while opening your parcel serves as evidence in case there are any issues with your order, such as missing or damaged products. This video documentation is essential for processing any complaints and ensuring a quick resolution.
5. How do I file a complaint about missing or damaged products?
If you encounter missing or damaged products, you must provide video evidence of the unboxing process. Submit your complaint along with the video and a detailed description of the issue within 3 days of receiving the parcel. Our customer service team will assist you in resolving the matter.
6. Are there any additional costs I need to be aware of?
We are not liable for any additional costs that may arise beyond the payment amount specified on the parcel. This includes customs fees, taxes, or additional courier charges. Please ensure you are aware of any potential extra costs before completing your purchase.
7. How can I contact customer service for assistance?
If you have any questions or need assistance, please contact our customer service team at:
WhatsApp: +92 309 111 YAMI
Email: support@yami.pk
Our team is available to help you with any issues or concerns you may have regarding your order.